Terms & Conditions

Art by Joanne Spencer
Last updated: 18 August 2026

These Terms & Conditions apply to the use of www.artbyjoannespencer.com and to purchases made from Joanne Spencer trading as Art by Joanne Spencer.

Please read these Terms & Conditions before placing an order.

1. About Art by Joanne Spencer

The website and business are operated by:

Joanne Spencer trading as Art by Joanne Spencer
23 Macie Drive
Corsham
Wiltshire
SN13 9EJ
United Kingdom

Email: Joanne@artbyjoannespencer.com

Throughout these Terms, “I”, “me”, “my” and “Art by Joanne Spencer” refer to Joanne Spencer trading as Art by Joanne Spencer.

“You” and “your” refer to the person using the website or purchasing from Art by Joanne Spencer.

2. My Artwork

Art by Joanne Spencer offers original artwork for sale, including original hand-printed linocut prints and other original works.

Reduction linocut prints are individually hand printed. Small variations in colour, ink coverage, registration and impression are part of the handmade printmaking process and are not necessarily considered faults.

Where an artwork forms part of a limited edition, the edition size and individual edition number will be stated where applicable.

I make every reasonable effort to photograph and display artwork accurately. However, colours may appear slightly different depending on your screen, device and display settings.

Artwork dimensions and other information are provided as accurately as reasonably possible.

3. Placing an Order

When you place an order through the website, you are offering to purchase the artwork or other item subject to these Terms & Conditions.

You must provide accurate and complete information when placing an order, including your name, email address, billing information and delivery address.

After placing an order, you may receive an automated confirmation. This confirms that your order has been received but does not necessarily mean that it has been accepted.

I reserve the right to decline or cancel an order where, for example:

• An artwork is no longer available
• An incorrect price has been displayed
• There has been an error in the product description
• Payment cannot be authorised
• Fraudulent or unauthorised activity is suspected
• I am unable to fulfil the order for another reasonable reason

If payment has already been taken for an order I am unable to fulfil, you will receive a full refund.

4. Original and Limited-Edition Artwork

Many artworks sold by Art by Joanne Spencer are unique originals or form part of small limited editions.

Availability can therefore be extremely limited.

Placing an artwork in your online basket does not necessarily reserve it. An artwork will normally only be considered sold once checkout and payment have been successfully completed.

Where an edition has multiple available impressions, the edition number supplied may differ from the one photographed unless a particular edition number is specifically stated as being offered.

5. Prices

All prices are displayed in the currency shown on the website.

Prices may be changed at any time, but changes will not affect an order that has already been accepted.

Any applicable delivery charges will be shown during checkout before you complete your purchase.

For international orders, you may also be responsible for customs duties, import taxes or other charges imposed by the destination country. These charges are outside my control and, unless otherwise stated, are the responsibility of the purchaser.

6. Payments

Payment must be made at the time of purchase unless otherwise agreed.

Payments may be processed through:

• Shopify Payments
• Stripe
• PayPal

Payment information is processed securely by the relevant payment provider.

I do not directly store your complete payment card details.

7. Delivery

Orders will be sent to the delivery address supplied when you place your order.

Please check your delivery information carefully before completing your purchase.

I will take reasonable care to package artwork securely and appropriately for transportation.

Any estimated dispatch or delivery dates are estimates rather than guarantees unless specifically agreed otherwise.

I am not responsible for delays caused by circumstances outside my reasonable control, including postal or courier delays, customs processing or severe weather.

If there is a significant problem with your delivery, please contact me at Joanne@artbyjoannespencer.com.

8. Damaged or Lost Orders

Please inspect your order when it arrives.

If artwork arrives damaged, please contact me as soon as reasonably possible and provide photographs of:

• The damaged artwork
• The packaging
• Any visible damage to the parcel

Please retain the original packaging while the issue is being investigated.

Where an order is confirmed as lost or artwork has been damaged in transit, I will work with you to provide an appropriate remedy in accordance with your statutory consumer rights.

Because original and limited-edition artwork may not be replaceable, an identical replacement cannot always be guaranteed.

9. Cancellation and Returns

Nothing in these Terms affects your statutory consumer rights.

Where UK consumer cancellation rights apply to an online purchase, you will normally have 14 days from receiving the goods to notify me that you wish to cancel.

After notifying me, you will normally have a further 14 days to return the goods.

Artwork must be returned with reasonable care and, wherever possible, in its original packaging or packaging offering equivalent protection.

Unless the item is faulty, damaged or incorrectly supplied, you will normally be responsible for the cost of returning it.

Refunds will be made in accordance with applicable consumer law and will normally be made using the original payment method.

Please contact Joanne@artbyjoannespencer.com before returning an artwork so that I can provide the appropriate return information.

10. Commissioned and Personalised Artwork

Cancellation rights may not apply to artwork that has been:

• Made specifically to your requirements
• Personalised for you
• Created as a bespoke commission

The terms, price, timescale and any deposit requirements for commissioned artwork may be agreed separately before work begins.

Your statutory rights in relation to faulty or incorrectly supplied goods are not affected.

11. Refunds

Where a refund is due, it will be processed within the timescale required by applicable consumer law.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account after it has been processed.

12. Intellectual Property and Copyright

Unless expressly agreed otherwise in writing, purchasing an artwork does not transfer copyright or intellectual property rights in that artwork to the purchaser.

All copyright in artwork, photographs, images, text, designs and other original material created by Joanne Spencer remains the property of Joanne Spencer / Art by Joanne Spencer.

Artwork and images may not be reproduced, copied, commercially exploited, distributed, altered or used to create other products without prior written permission.

Purchasing an original artwork gives you ownership of the physical artwork, not the copyright in the image.

13. Website Content

I make reasonable efforts to ensure that information on the website is accurate and current.

However, occasional errors may occur in descriptions, dimensions, prices, availability or other information.

I reserve the right to correct genuine errors or update information where necessary.

14. Third-Party Services and Links

The website may contain links to websites or services operated by third parties.

I am not responsible for the content, availability or privacy practices of third-party websites.

Third-party services used to operate the website, process payments, send emails or provide other functionality may have their own terms and privacy policies.

15. Privacy

Your personal information will be handled in accordance with the Art by Joanne Spencer Privacy Policy.

The Privacy Policy explains what information I collect, why it is collected, how it may be used and your rights under applicable data protection legislation.

16. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK consumer protection law.

To the extent permitted by law, I will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside my reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protections that apply where you live.

18. Changes to These Terms

I may update these Terms & Conditions occasionally to reflect changes to my business, website, services or legal requirements.

The version applying to your purchase will normally be the version in effect when your order was placed.

The latest version will be published on www.artbyjoannespencer.com together with the date it was last updated.

19. Contact

If you have questions about these Terms & Conditions, an order or a return, please contact:

Joanne Spencer
Art by Joanne Spencer
23 Macie Drive
Corsham
Wiltshire
SN13 9EJ
United Kingdom

Email: Joanne@artbyjoannespencer.com