Shipping policy

Shipping Policy

Art by Joanne Spencer
Last updated: 18 August 2026

Thank you for purchasing original artwork from Art by Joanne Spencer.

I take great care when preparing and packaging each piece so that your artwork reaches you safely.

1. Processing & Dispatch

Orders for artwork that is ready to ship will normally be dispatched within 3–5 working days of your order being placed and payment being confirmed.

Framed artwork or pieces requiring additional preparation may take a little longer. Where this applies, I will let you know.

If there is likely to be an unexpected delay with your order, I will contact you using the email address provided at checkout.

2. UK Delivery

UK orders are sent using an appropriate tracked delivery service based on the size, value and format of the artwork.

Shipping costs, where applicable, will be calculated and displayed at checkout before you complete your purchase.

Once your order has been dispatched, tracking information will be provided where available.

Delivery times shown at checkout or provided by the carrier are estimates and cannot be guaranteed.

3. Packaging

Original artwork deserves to arrive in the same condition in which it left my studio.

Unframed prints and artworks will be carefully protected using packaging appropriate to their size and medium.

Framed artwork will be securely packaged with additional protection suitable for transportation.

Where possible, I aim to use packaging responsibly while ensuring that protecting the artwork remains the priority.

4. International Shipping

International shipping may be available to selected destinations.

Available shipping options and charges will be shown at checkout where international delivery is offered.

International orders may be subject to customs duties, import taxes or other local charges when they arrive in the destination country.

These charges are determined by the relevant local authorities and are not included in the purchase price or shipping charge unless specifically stated otherwise.

Any customs duties, import taxes or associated charges are the responsibility of the purchaser.

International delivery times can vary considerably, particularly where an order is delayed during customs processing.

5. Delivery Address

Please check your delivery address carefully when placing your order.

Orders will be sent to the delivery address supplied at checkout.

If you notice an error after placing your order, please contact me as soon as possible at Joanne@artbyjoannespencer.com.

If your order has not yet been dispatched, I will do my best to update the address.

Once an order has been dispatched, I may not be able to change or redirect the delivery.

6. Delayed or Lost Parcels

Occasionally parcels may be delayed for reasons outside my control.

If your artwork has not arrived within the expected delivery period, please contact me at Joanne@artbyjoannespencer.com and I will help investigate the delivery.

A parcel may need to be formally declared lost by the delivery provider before a refund or other remedy can be arranged.

Because many of my artworks are originals or form part of small hand-printed editions, an identical replacement may not always be possible.

7. Artwork Damaged in Transit

If your artwork arrives damaged, please contact me as soon as reasonably possible.

Please provide your order details along with photographs showing:

The damaged artwork
The internal packaging
The external packaging
Any visible damage to the parcel

Please retain the artwork and all packaging while the issue is investigated.

Where artwork has been damaged in transit, I will work with you to provide an appropriate remedy in accordance with your statutory consumer rights.

8. Unclaimed or Returned Parcels

If an order is returned to me because delivery was attempted but the parcel was not collected, or because an incorrect delivery address was supplied, I will contact you.

Additional postage costs may apply if you would like the artwork to be sent again, except where the failed delivery was due to an error by me or the delivery provider.